Terms & Conditions

1. Definitions

In these Terms & Conditions, the following definitions apply:

• "un04d," "we," "us," "our" refers to the un04d platform, its operators, and affiliated entities providing online betting and casino services.
• "Player," "you," "your," "user" refers to any individual who registers an account, accesses, or uses the un04d platform and services.
• "Account" means the personal account created by a player for accessing un04d's services, including the player's unique username, password, balance, and transaction history.
• "Services" encompasses all gambling products offered by un04d, including but not limited to sports betting (football, basketball, badminton, esports), live casino games, slot machines, table games, togel (Indonesia's traditional numbers lottery), and any other games or betting markets available on our platform.
• "Bonus" refers to any promotional offer, free bet, cashback, loyalty reward, or other incentive provided by un04d, whether credited automatically or claimed by the player.
• "Wager" or "Stake" means the amount of money placed on a bet or game round.
• "Withdrawal" refers to the transfer of funds from a player's un04d account balance to the player's designated bank account or e-wallet.
• "KYC" (Know Your Customer) means the identity verification process requiring players to submit government-issued identification documents, proof of address, and selfie verification.

2. Acceptance of Terms

By registering an account with un04d, you enter into a binding legal contract with us. These Terms & Conditions apply to all aspects of your relationship with un04d, including account registration, deposits, withdrawals, gameplay, bonuses, and dispute resolution. We reserve the right to amend these terms at any time. Material changes will be communicated via email or on-site notification, and your continued use of the platform after such changes constitutes acceptance of the modified terms. It is your responsibility to review these terms periodically.

These terms should be read in conjunction with our Privacy Policy, Responsible Gaming Policy, and any specific game rules or bonus terms applicable to individual promotions. In the event of any conflict between these general terms and specific promotional terms, the specific terms shall prevail for that particular promotion only.

3. Eligibility Requirements

To use un04d's services, you must meet all of the following eligibility criteria:

• Age Requirement: You must be at least 21 years of age. un04d strictly prohibits underage gambling. We reserve the right to request proof of age at any time, and accounts found to belong to individuals under 21 will be immediately closed with all funds forfeited.
• Legal Capacity: You must have the legal capacity to enter into binding contracts under the laws of your jurisdiction. Individuals who are prohibited from gambling by court order, self-exclusion programs, or legal restriction may not use our services.
• Geographic Eligibility: While un04d is designed primarily for Indonesian players, you acknowledge that online gambling laws vary by jurisdiction. You are solely responsible for ensuring that your use of un04d complies with all applicable local, state, and national laws in your place of residence. We do not provide legal advice regarding the legality of online gambling in your location.
• Single Account Rule: Each player is permitted only one account. Creating multiple accounts (also known as "multi-accounting") is strictly prohibited and will result in closure of all accounts and forfeiture of funds and winnings. Accounts are non-transferable and may not be shared with other individuals.
• Personal Use Only: Your account is for personal, non-commercial use only. Professional players, betting syndicates, arbitrage bettors, and commercial entities are not permitted to use un04d without prior written authorization.

4. Account Registration

To access un04d's services, you must create an account by providing accurate, current, and complete information, including your full legal name, date of birth, email address, phone number, and residential address. All information must match your government-issued identification documents exactly. Providing false or misleading information is grounds for immediate account termination.

You are responsible for maintaining the confidentiality of your account credentials (username and password). Any activity conducted through your account is your responsibility, whether or not you authorized such activity. If you suspect unauthorized access to your account, you must notify un04d customer support immediately via live chat or email at [email protected].

un04d reserves the right to refuse account registration or close existing accounts at our sole discretion, particularly in cases involving suspected fraud, underage gambling, duplicate accounts, or violation of these terms. We are not obligated to provide reasons for such decisions, though we will typically explain our reasoning where appropriate.

5. Identity Verification (KYC)

As a licensed gambling operator, un04d is legally required to verify the identity of all players. Before your first withdrawal, you must complete our KYC verification process by submitting:

1. Government-Issued Photo ID: KTP (Indonesian National Identity Card), passport, or driver's license. The document must be valid (not expired) and show your full name, date of birth, photo, and document number.
2. Proof of Address: Utility bill (electricity, water, gas), bank statement, or government correspondence dated within the last three months showing your name and residential address.
3. Selfie Verification: A clear photograph of you holding your ID document next to your face, with both your face and the ID clearly visible.

All documents must be submitted in clear, legible formats (JPG, PNG, or PDF). We typically process verification requests within 24 hours, though it may take up to 72 hours during peak periods. Failure to complete KYC verification when requested may result in account suspension and withdrawal restrictions until verification is completed.

We reserve the right to request additional documentation or information at any time to comply with anti-money laundering regulations and fraud prevention measures. Refusal to provide requested documentation may result in account closure and funds being held pending investigation.

6. Deposits

un04d accepts deposits via the following methods:

• Indonesian Bank Transfer: BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata, BSI (Bank Syariah Indonesia), Danamon, OCBC NISP
• E-Wallets: OVO, DANA, GoPay, ShopeePay, LinkAja

The minimum deposit amount is Rp 10,000. There is no maximum deposit limit, though individual transactions may be subject to payment provider limits. Deposits are typically credited to your account instantly, though bank transfers during non-business hours or weekends may experience slight delays depending on your bank's processing time.

All deposits must be made from a payment method registered in your own name. Third-party deposits are strictly prohibited and will be refunded to the source. un04d does not charge deposit fees, though your bank or payment provider may impose their own transaction charges.

Once deposited, funds become your gaming balance and are subject to these Terms & Conditions. Deposited funds may not be withdrawn without gameplay unless specifically authorized by un04d management in cases of technical error or exceptional circumstances.

7. Withdrawals

Players may request withdrawals of their available account balance at any time, subject to the following conditions:

• Minimum Withdrawal: Rp 50,000
• Maximum Daily Withdrawal: Rp 100,000,000 for Bronze tier members, Rp 500,000,000 for Silver tier members, unlimited for Gold VIP members
• Verification Requirement: First withdrawal requires completed KYC verification
• Same-Method Rule: Withdrawals must be made to the same payment method used for deposits, where possible
• Processing Time: Most withdrawals to Indonesian banks (BCA, BRI, BNI, Mandiri) are processed within 5-15 minutes. E-wallet withdrawals may take up to 24 hours.

un04d reserves the right to request additional verification or documentation before processing withdrawals, particularly for large amounts or when fraud is suspected. We also reserve the right to reverse withdrawals if we determine that funds were obtained through fraud, bonus abuse, or violation of these terms.

Withdrawals are subject to any applicable bonus wagering requirements. If you have an active bonus with unfulfilled wagering requirements, you may not withdraw funds until those requirements are met or the bonus is forfeited.

8. Bonuses and Promotions

un04d offers various bonuses and promotions including welcome bonuses, reload bonuses, cashback, loyalty rewards, and special event promotions. All bonuses are subject to specific terms and conditions that will be clearly stated at the time of the promotion. Key general principles include:

• Wagering Requirements: Most bonuses require you to wager the bonus amount a specified number of times (typically 5x to 30x) before the bonus and any winnings derived from it can be withdrawn.
• Game Contribution: Different games contribute differently toward wagering requirements. Slots typically contribute 100%, while table games may contribute less or not at all.
• Maximum Bet Rule: When playing with bonus funds, you may not place individual bets exceeding Rp 25,000 or 10% of the bonus amount, whichever is lower.
• Time Limits: Bonuses typically expire after 30 days if wagering requirements are not met.
• One Bonus Per Player: Only one active bonus is permitted at a time, and bonuses cannot be combined unless explicitly stated.
• Bonus Abuse: We reserve the right to void bonuses and winnings if we determine that bonus terms have been abused, including but not limited to irregular betting patterns, low-risk betting, or circumventing wagering requirements.

Players may opt out of bonuses or forfeit active bonuses at any time by contacting customer support. Upon forfeiture, any bonus funds and winnings derived from bonus play will be removed from your account, but your own deposited funds remain available for withdrawal.

9. Game Rules and Conduct

When using un04d's services, you agree to:

• Play games fairly and in accordance with published game rules
• Not use any automated software, bots, or tools to place bets or play games
• Not collude with other players or engage in chip dumping, match-fixing, or any form of cheating
• Not exploit software errors, bugs, or technical glitches for advantage
• Not reverse engineer, decompile, or attempt to discover the source code of our platform
• Not engage in any form of hacking, attacking, or unauthorized access to our systems
• Not use our platform for money laundering or other illegal purposes
• Treat other players and customer support staff with respect

Violation of game rules or conduct standards may result in warnings, account suspension, forfeiture of winnings, or permanent account closure depending on the severity of the violation. un04d reserves the right to void any bet or game round if we determine it was placed in violation of these terms or under circumstances of technical error.

9.1 Sports Betting Specific Rules

For sports betting, all bets are settled according to official competition results. In cases where a match is postponed, bets typically remain valid if the match is played within 48 hours. If a match is abandoned or cancelled, bets are generally voided unless specific sport rules state otherwise. Full details can be found in our individual sport rules pages.

9.2 Casino Game Fairness

All casino games offered by un04d use certified Random Number Generators (RNG) tested and audited by independent laboratories. Game outcomes are completely random and cannot be predicted or manipulated by un04d or any player. Live casino games are conducted by professional dealers in real-time, with all game actions recorded and available for review if disputes arise.

10. Responsible Gaming

un04d is committed to promoting responsible gambling. We provide tools to help players maintain control of their gambling activity:

• Deposit Limits: Set daily, weekly, or monthly deposit limits in your account settings
• Loss Limits: Set maximum loss amounts per session, day, or week
• Session Time Reminders: Receive notifications after playing for a specified duration
• Self-Exclusion: Temporarily or permanently exclude yourself from the platform for periods ranging from 24 hours to indefinite
• Reality Checks: Pop-up reminders showing how long you've been playing and your session results

If you feel your gambling is becoming problematic, please contact our support team immediately or visit our Responsible Gaming page for resources and professional help contacts. We offer free, confidential support for players struggling with gambling issues.

11. Limitations of Liability

To the maximum extent permitted by law:

• un04d is not liable for any indirect, incidental, consequential, or punitive damages arising from your use of our services
• We are not responsible for losses caused by service interruptions, technical failures, internet connectivity issues, or force majeure events beyond our control
• Our total liability to you for any claim arising from your use of un04d shall not exceed the amount of funds in your account at the time the claim arose
• We are not liable for unauthorized access to your account resulting from your failure to maintain password confidentiality
• We make no warranties regarding the continuous, uninterrupted availability of our platform or the accuracy of odds and game data, though we strive for maximum uptime and accuracy

Players acknowledge that gambling inherently involves the risk of losing money and that un04d cannot guarantee winnings. All bets are placed at the player's own risk, and the house edge means the casino has a mathematical advantage over time.

12. Dispute Resolution

If you have a complaint or dispute with un04d, please first contact our customer support team via live chat or email at [email protected]. We will make every reasonable effort to resolve your issue promptly and fairly. Most disputes are resolved within 48 hours.

If a satisfactory resolution cannot be reached through customer support, you may escalate the matter to our management team by sending a detailed written complaint to the same email address, marked "Attention: Management." Management will review your complaint and respond within 7 business days.

As a final resort, disputes may be submitted to our licensing authority or an independent Alternative Dispute Resolution service. Details of these escalation procedures will be provided if internal resolution attempts are unsuccessful.

13. Intellectual Property

All content on the un04d platform, including but not limited to text, graphics, logos, images, software, and game interfaces, is the property of un04d or our licensors and is protected by international copyright, trademark, and intellectual property laws. You may not copy, reproduce, distribute, modify, or create derivative works from our content without express written permission.

The un04d name and logo are registered trademarks. Unauthorized use of our trademarks is prohibited and may result in legal action.

14. Governing Law and Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of the jurisdiction in which un04d is licensed to operate. By using our services, you agree to submit to the exclusive jurisdiction of the courts in that jurisdiction for resolution of any legal disputes.

For Indonesian players, we acknowledge the complex legal landscape regarding online gambling. We recommend seeking independent legal advice if you have concerns about your legal position in using offshore gambling platforms.

15. Amendments

un04d reserves the right to modify these Terms & Conditions at any time. Material changes will be communicated via email notification or prominent on-site announcement at least 14 days before taking effect. Your continued use of the platform after such modifications constitutes acceptance of the revised terms. If you do not agree with any changes, you must cease using our services and may request withdrawal of your remaining balance.

16. Account Closure

You may close your account at any time by contacting customer support. Upon closure, any remaining balance (less any applicable bonuses and winnings from uncompleted wagering requirements) will be returned to you via your preferred withdrawal method after all pending bets are settled.

un04d reserves the right to close or suspend accounts at our discretion for violations of these terms, fraud, suspected criminal activity, or to comply with legal obligations. In such cases, we will investigate the matter thoroughly and communicate our decision in writing. Funds may be withheld pending investigation or returned to the source if deposits are determined to have been made in breach of these terms.

17. Contact Information

If you have questions about these Terms & Conditions or need assistance with your account, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 through the platform
• Response Time: We aim to respond to all inquiries within 24 hours, typically much faster

For responsible gaming support, visit our Responsible Gaming page or contact our support team who can connect you with professional resources.